Comenity Capital Bank

Allegations that Comenity Capital Bank used prerecorded calls and voicemails to contact consumers without the consent required by federal law, violating the TCPA.

Comenity Capital Bank, which issues credit cards for numerous retailers, is under investigation for allegedly placing prerecorded calls and leaving prerecorded voicemails to consumers' cell phones without their prior consent. These calls, which may have referenced tax services or refunds, are alleged to have violated the Telephone Consumer Protection Act (TCPA). Consumers nationwide who received such calls, especially those who never had an account with Comenity, Bread Financial, or a store-branded card, may be eligible for compensation. The TCPA allows for statutory damages of $500 to $1,500 for each unlawful call. Attorneys are actively investigating these claims.

• Consumers who received one or more prerecorded calls or voicemails from Comenity Capital Bank.
• The prerecorded message mentioned tax services, tax refunds, tax season, tax resolution and relief, or similar language.
• Consumers who never had a Comenity Capital Bank, Bread Financial, or store-branded credit card account, or who continued receiving calls after closing their account.
• Consumers who did not give permission for prerecorded calls, or who withdrew permission and the calls continued.