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Adobe

A Canadian class action alleges Adobe misled consumers about subscription terms and used difficult cancellation processes to trap them in costly plans.

Opening soonCanada-wideClaim deadline: Pending court decisionEstimated payout: Compensation pendingClaims not open yet

About this settlement

The case concerns alleged deceptive practices by Adobe in enrolling consumers into costly subscription plans with hidden early termination fees and difficult cancellation procedures.

This class action targets Adobe’s subscription services, alleging deceptive enrollment and renewal practices that mislead consumers about subscription duration, renewal conditions, and cancellation policies. The case focuses on the Annual Paid Monthly plan, which includes a year-long commitment and a significant early termination fee. Adobe is also accused of using complicated cancellation processes to deter subscribers from ending their contracts.

Who qualifies

  • Consumers in Canada enrolled in Adobe’s Annual Paid Monthly (APM) subscription plan since 2019.
  • Those who paid early termination fees when canceling before the end of the subscription year.
  • Consumers who experienced difficulties canceling their Adobe subscription.

Compensation pending

Claim deadline: Pending court decision

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