UnitedHealthcare

Alleged unauthorized robocalls to non-members using prerecorded or artificial voices.

This settlement resolves claims that UnitedHealthcare made unsolicited robocalls to cellular phones using automated dialing systems between 2015 and 2019, violating the federal Telephone Consumer Protection Act.

• Consumers who received a non-emergency call to a cell phone using Avaya Pro Contact or LiveVox IVR dialing systems.
• Calls placed by specified UnitedHealthcare retention or collections teams.
• Calls received between January 9, 2015 and January 9, 2019.
• Recipients who were not UnitedHealthcare members or authorized third parties at the time of the call.